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How We Handle Your Account Information

We collect only what we need to run your account, process payments through bKash, Nagad and Rocket, and keep the platform secure. You control your data—request a copy, ask us to delete it, or update your details anytime through account settings or support.

Account data we collectPayment processing infoYour access rightsData deletion requestsCookie preferences
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bd245 How We Handle Your Account Information

How We Protect Your Information

We encrypt payment data when you deposit via bKash, Nagad or Rocket, store passwords as hashed values so even our team cannot read them, and log every login attempt to catch suspicious activity. Account security, data retention, cookie use and your right to request changes are explained below.

Data Security

We use SSL encryption for all pages, hash your password with a one-way algorithm, and store payment details only long enough to verify the transaction. Device fingerprints and login timestamps help us detect unauthorized access and block suspicious withdrawals before they clear.

Cookies and Tracking

Essential cookies keep you logged in and remember your language preference. Optional cookies track which games you open and which promotions you click so we can show relevant offers next time. You can disable optional cookies in your browser without losing access to deposits or gameplay.

Retention Policy

We keep your account data as long as your account is open. After you request deletion, we remove personal identifiers within seven days but retain transaction logs for the period required by payment-processing and dispute rules, typically six months to a year depending on the method.

Your Rights

You can ask for a copy of the data we hold, request corrections to outdated information, or delete your account entirely. Contact support with your registered phone or email to verify identity, then we process most requests within a week and confirm by email once complete.

Contact Us About Privacy

Questions about what we collect, how long we keep it, or how to delete your account? Reach our support team through live chat during your session, send an email for detailed requests, or check account settings to update your contact details and notification preferences yourself.

Live Chat Open the chat bubble from any page while logged in and ask about data access, corrections or deletion. Our team responds in minutes and can walk you through the request process or escalate to our data-protection contact if needed.
Email Support Send privacy or data-deletion requests to our support email listed in the contact footer. Include your registered phone number or email so we can verify your identity, then explain what you need—we reply within three business days with next steps.
Account Settings Log in and tap the gear icon to change your email, phone number, notification preferences or close your account. Most updates take effect immediately; account closure triggers our data-retention process, which you can read about in the policy text above.

Privacy Questions

We collect your phone number, email address, and payment details for bKash, Nagad or Rocket when you deposit. We also log your device type, IP address and session timestamps to verify logins and prevent fraud.

Yes. Contact support via live chat or email with your registered phone number to verify identity. We send a file containing your account info, transaction history and login records within seven business days, usually sooner.

Log into account settings and select close account, or contact support to request deletion. We remove personal identifiers within seven days but keep transaction logs for the dispute-resolution period required by payment processors, then purge those too.

No. We share payment details only with bKash, Nagad, Rocket or the bank that processes your deposit, and only to complete the transaction. We do not sell your data to advertisers or marketing platforms.

Essential cookies keep you logged in and remember your language. Optional cookies track which games you open so we can suggest similar titles. You can disable optional cookies in your browser; essential cookies are required for login and account security.

While your account is active, we keep everything. After you request deletion, we remove personal identifiers in seven days but retain transaction records for six months to a year to meet payment-processing and dispute rules, then delete those completely.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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